1. Purpose
This Refund Policy explains when a refund may be considered for paid BINA RESIT plans, including the 7-Day plan and 30-Day Pro plan.
2. Digital subscription service
BINA RESIT provides access to digital business-document tools, including document creation, storage, PDF download, business records and Pro features. Access begins after a successful payment is confirmed.
3. Seven-day refund request window
You may request a refund within 7 calendar days from the date of payment if BINA RESIT cannot be used because of a genuine technical issue caused by our platform and the issue cannot be reasonably resolved by our support team.
A refund request is not approved automatically.
4. When a refund may be considered
We may consider a refund where, for example:
- A successful payment does not activate the purchased plan.
- Your paid workspace cannot be accessed due to a BINA RESIT platform error.
- Saved records are unavailable because of a verified platform failure.
- A core paid feature materially fails on a supported browser or device.
- There is a duplicate charge caused by a payment or platform error.
5. Support must be given a reasonable opportunity
Before a refund is approved, BINA RESIT may need reasonable time to investigate and attempt to resolve the issue. This may include checking account details, payment records, browser information, screenshots and service logs.
6. Situations normally not eligible for a refund
A refund will normally not be approved for:
- Changing your mind after payment.
- No longer needing the service.
- Not using the account or paid features.
- Misunderstanding a plan after its features and price were displayed before checkout.
- Problems caused by an unsupported browser, device, internet connection or Google account outside BINA RESIT's control.
- A suspension, security lock or account restriction caused by a breach of our Terms & Conditions or Anti-Scam Policy.
- A voucher, promotion or Early Bird price after the purchase was completed, unless there was a verified BINA RESIT pricing or billing error.
- A request made more than 7 calendar days after payment.
7. Consumer rights
This policy does not remove any consumer right that cannot lawfully be excluded.
8. Early Bird, promotions and vouchers
Early Bird prices, promotional prices and voucher discounts are subject to the same refund assessment as other paid plans.
An Early Bird allocation, voucher or promotional benefit cannot be transferred, exchanged for cash or applied retrospectively to an earlier purchase, unless BINA RESIT made a verified billing error.
9. 7-Day plan and 30-Day Pro plan
The 7-Day plan may be used once per eligible account. The 30-Day Pro plan gives access for the displayed subscription period.
If a refund is approved, BINA RESIT may remove or adjust the related paid access where necessary.
10. Renewal and additional access
BINA RESIT does not charge users automatically for manual renewals. When you purchase a renewal, the additional paid period is added after your existing paid access ends.
A renewal purchase is assessed under this Refund Policy separately from an earlier purchase.
11. Duplicate or unrecognised payments
If you believe you were charged twice or did not authorise a payment, contact us immediately at billing@binaresit.com.
We may request the order number, payment date, amount and supporting evidence before taking action.
12. How to request a refund
Send your request to billing@binaresit.com with the subject: Refund Request — [Your BINA RESIT email].
Please include:
- Your BINA RESIT account email.
- Payment order number.
- Payment date and amount.
- The plan purchased.
- A clear explanation of the problem.
- Screenshots or error messages, if available.
- Steps you have already tried.
13. Review and outcome
We will review each request fairly based on the payment record, technical evidence and support history.
We will notify you of the outcome by email. If approved, the refund will normally be returned through the original payment channel where possible. Processing time after approval may depend on BayarCash, your bank or your payment provider.
14. Fraud, abuse and false claims
BINA RESIT may refuse, delay or investigate a refund request involving suspected fraud, abuse, false information, chargeback abuse, account takeover or misuse of the platform.
This does not prevent us from taking steps required by applicable law.
15. Changes to this policy
We may update this Refund Policy when our plans, payment methods or legal requirements change. The latest version will be published on BINA RESIT with an updated date.
16. Contact
For payment, billing or refund matters, contact billing@binaresit.com.
BINA RESIT is operated by Originald Legacy (IP0539997-V), 95, Regat Sri Cempaka, Taman Cempaka, 31400 Ipoh, Perak, Malaysia.